Find out how we do it
How we do it
Doghouse provides full-stack Drupal solutions for your website and application with our dedicated team of DevOps engineers and talented developers.
- Dedicated Australian support team
- Drupal, Magento, Laravel & PWA experts
- High availability auto-scaling hosting
- 24 x 7 monitoring & P1 support
- Security and patch management
- Simple retainer agreements with SLA’s
- Linux & DevOps support
Our support offering
Our comprehensive Managed Services combine regular maintenance and updates, performance monitoring of both web apps and infrastructure, hosting, disaster recovery, and advice on future developments.
Support Helpdesk
Submit, prioritise, and track support tickets for resolution by our friendly team of experts
Monthly Retainer
We use retainer hours for daily operations, covering critical security issues, general support, patching and improvements
24/7 SLA’s
Clearly defined and measurable service levels, including round the clock critical response
Hosting & DevOps
Host with Doghouse Cloud, or appoint our team to manage your cloud solutions, including AWS, Azure and GCS
24/7 Performance Monitoring
Minimise investigation time and costs by identifying bugs, external service issues and performance problems faster
Audits & Rightsizing
We audit codebases, hardware, security environments, and performance for pre-existing applications
Trusted by government and enterprise for over a decade.
With an unblemished record of managing thousands of support enquiries over the past decade, we have ongoing support agreements with clients ranging from SME to Federal Government.
- Clearly defined on-boarding process
- Phone, Slack and service desk support
- National coverage through Melbourne, Sydney and Perth
Some of our amazing clients
Thirty of the best digital experts help form our support team.
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Filip StopherHead of Support -
Tim NelsonDevOps Manager -
Simon FryerLead Support Developer -
Chris MeyerLinux Admin -
Bonny WellsSupport Developer -
Harsh VashishtSupport Developer