Managing through COVID
Users being able to self-service and find their particular information across the array of case-types that VCAT presides over. With varying stages in the dispute resolution journey that users can enter VCAT through meant the solution needed to be flexible, and present a vast amount of information and in a variety of contexts.
VCAT’s solution provides their 500,000+ yearly visitors with an intuitive experience to easily find the information they need to assist whether they are seeking to apply to take a case to VCAT or are brought in to resolve a dispute.
Building an intuitive framework for content managers was a primary project objective. The solution had to support a large number of content administrators tasked with managing the breadth of content that is available across the matrix of case and application types.
Powering the solution, and ensuring it reaches all of the 500k+ visitors whenever they need it is a custom Drupal 8 CMS, deployed on our High Availability and secure containerised infrastructure. The modern infrastructure auto-scales to meet demand, and feature developments and security updates can be deployed with zero downtime.